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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | £19,737 - £21,142 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
HR Shared Services is a growing team of around 90 staff working to support the NHS Business Services Authority and a number of national NHS clients from across a range of NHS functions and services.Although we might not be involved in providing patient care, we are immensely proud of the work that we do every day which helps NHS organisations to focus their energy and resources on providing and improving patient care across the NHS.We are now recruiting for a number of HR Administrators to come and work initially within our Query and Systems Team, supporting our clients with their recruitment, learning and other administrative services.These appointments are made on a Fixed Term basis, full-time for 37.5 hours per week. Our working hours span 08:30 to 17:30, Monday to Friday and you will be working to a rota of early / late shifts which are agreed in advance.Our newly refurbished office is based at Greenfinch Way, Newburn, although we are currently working remotely from home due to COVID 19, there is an expectation that we shall move back to the office base in due course. Until then, you will be provided with all the IT equipment needed to enable you to work from home. Therefore, you will need a suitable workspace at home for the period that we are home based.As a Query and Systems Team member you will be expected to have a flexible approach and have broad experience of working in a multi-channel customer service environment. Building relationships, collaborating, sharing information and ideas will come naturally to you; as will the ability to multitask, as will using tact and diplomacy to deal with challenging situations to resolve them quickly. You will be managing multiple tasks across multiple disciplines side by side. Using your verbal and written communication skills, you will have the ability to build rapport with and help customers while switching between multiple systems; adapting your style from the phone to email to webchat communication channels. Other skills include problem-solving, positive language, active listening, patience, building customer confidence and you will be tech-savvy.On a day to day basis duties will include;