Hire Desk Assistant

Job Description

Major Recruitment are recruiting a Hire Desk Assistant on a permanent basis for our Newcastle based client who are a well-established, industry leading national service company. With sites based in the UK, they have seen year on year success, with furthergrowth plans for 2022. They offer a range of services from logistics supply to storage. This has given the company opportunities to service a multitude of sectors, with a client base stretching across the globe.Whats in it for the Hire Desk Assistant

• Monday - Friday
• 0830 - 1730
• Pay up to £22500 per annum
• 24 days + 8 Bank Holidays
• Excellent development opportunities
• Additional days holidays with service up to 29 days
• Birthday holiday
• Purchase additional holiday
• Dental and healthcare schemes
• Cycle to work
• Pension
• Death in service
• A Turkey at Christmas
• Excellent benefit package

The Hiredesk Assistant is responsible for providing complete administrative support to the Branch.Key Features and Responsibilities

• Ensuring a high level of customer service is achieved
• Ensuring compliance across the rental desk to all operating procedures and policies as documented within the divisions operating manual
• Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
• Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
• Drafting reports, letters and emails and compiling other information (credit check information or driver documentation queries) for the Branch Manager
• Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice (damage/repairs etc.)
• Compiling information from customers to update the system database
• Ensuring mileages are updated regularly from customers to ensure servicing is organised
• Locating local dealers and repair agents to organise repairs/servicing to vehicles
• Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
• Performing regular audits on filing systems to ensure that rental documentation is complete, customers insurance documentation is valid and up to date, and ensure fuel receipts are logged
• Assisting the Branch Manager with telesales to potential hirers and collating replies for future reference
• Maintaining a record of branch turn downs and passing on leads/enquiries to the relevant sales contact. Update sales folders, quotation files, and customer rates on system
• Assisting with other duties to cover for branch staff who are absent or engaged in other business duties
• Any other duties as directed by the Assistant Branch Manager, Branch Manager or Managing Director

This role profile is not exhaustive and is subject to review in conjunction with the post-holder and according to the future challenges/developments in the Company.Skills, Knowledge and Experience

• The job holder must hold a full, UK driving licence
• Good administration and organisational skills
• Experienced in the use of Microsoft Office applications including Word, Excel and Outlook
• Excellent telephone manner
• Pragmatic and adaptable to assist in a variety of transport related duties
• Knowledge of the vehicle rental industry as well as vehicle maintenance would be advantageous

INDTW

Keyskills :
Admin / Hiredesk / Microsoft