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Head of Client Experience

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary35,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job descriptionBackgroundWe have been exclusively retained from our client who is recruiting for Head of Client Experience to join their growing team. Our client currently looks after £22bn of clients pensions and investments across the UK. A great customer outcome is always atthe forefront of any process or technology they build. To further improve and enhance their service, they are looking for a candidate who can drive their customer experience further forward to ensure clients really value the services that are being delivered.RequirementsThe candidate should have the following;

  • Significant experience in a customer service role
  • The ability to use data to understand customer behaviours and act upon this
  • Understand how technology can be used to drive customer engagement
  • Experience with Data Cubes is preferable
  • A real drive for delivering for our customers
  • Experience with managing people
  • Experience with a consuming facing brand
The successful candidate will report directly into the Director of Client Servicing.Bonus of up to £12,000

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