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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | £30,000 - £35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Do you want to have the freedom to explore and provide the best solutions for your clients Do you want to have the opportunity to grow and develop yourself and others within a company that will give you 12 days of personal development time every yearPerfect Image has nearly 30 years’ experience of designing, delivering, and managing intelligent IT solutions. We’re able to support customers with everything from a simple single-systemdata analyticsmigration to a full Modern Workplace solution. Partnering with only the best technology providers, we’re a certified Microsoft Gold Partner, AWS Consulting Partner, Qlik Elite Partner, and Alteryx Partner.The roleWorking within our newly formed Support Services department, you’ll provide leadership, technical coaching, and development to a team of 2nd Line and NOC Engineers. As Escalation Team Lead, you’ll ensure that the team are performing to the best of their ability. Fundamental to this role is the ability to offer exceptional customer service, through excellent written, verbal, and organisational skills; whilst acting as a first point of contact for escalated incidents, requests, and complaints. You’ll ensure that tickets are resolved in an efficient and professional manner; and you’ll also provide 2nd line technical support yourself where needed.You’ll have the freedom to direct the team in providing the best solutions for our clients. In turn you’ll expand your technical and leadership skills by supporting some challenging and interesting products and technologies. We’ll offer you the ability to grow and progress within the company which will open career opportunities to you.You’ll have: