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Entry Level IT Support

Advanced
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role Introduction Reporting to the Team Support Manager you will be joining a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues, and involved in all aspects of technical and application support. What You Will Do

  • As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
  • Ensure anexceptional level of customer serviceand satisfaction is met at all customer touch points
  • Perform and undertake all aspects of support service(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
  • Effectiveproblem solving skills
  • Well-developed oral and writtencommunication skills
  • Well organised, with the ability to work proactively in a team in a busy environment
  • Experience with using Microsoft Windows and Microsoft office suite
Successful candidates will join aone week bootcampto develop their soft skills and system knowledge prior to starting the role. You will then besupportedby senior members of your team to help develop your knowledge withinthe product you are supporting, followed by continuous development as part of ourSupport Development Programme. What We Do For You Wellbeing focussedOur people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
  • Generous Annual Leave25 days of annual leave, plus public holidays and the ability to buy additional days
  • Summer Fridays Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
  • Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
  • Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance Providing you with support and assistance when you need it most
  • Life insurance- 4x times salary to help give you and your loved ones peace of mind
Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally
  • Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • 65% Internal Mobility Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
  • Profit Share Our Group-wide bonus scheme enables you to reap the rewards of your success
Recognition Highlighting and rewarding the great work our people do
  • Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employeesread about what its like!
  • Tiered Recognition BonusThere are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
  • Clear ReviewOur own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Differencewe provide opportunities to help our people make a difference to the causes they care about
  • MatchIt!Fundraise for a cause close to your heart and Advanced will match part of the funding
  • Volunteering TimeOur volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger
Who We Are We are one the UKs largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. Weve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.Find out more about the next steps once youve applied here -how-we-hire

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