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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | £32,000 - £35,000 per annum, inc benefits, OTE |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Central Employment are delighted to be working in partnership with a leading B2B Technology driven organisation based in Newcastle. They are looking to appoint an engaging Customer Success Manager joining a team of accomplished Customer Success experts.£35,000 DOE, excellent benefits, hybrid working pattern (North East based candidates), bonus and progression within a growing CS team.You’ll support them to have the best possible experience; which, in turn, will mean their many employees will have a more fulfilling experience of work. You’ll be a key contact to help coordinate and manage customer relationships, interact with a range ofsenior stakeholders and coach project leads and people managers to use our technology while maximising customer retention and expansion.Key Responsibilities of the Customer Success Manager: Manage the relationship for our customers Renewing and expanding existing customer accounts Truly understanding customers goals and objectives to ensure we understand what success means to them Effectively monitor customer health and risk indicators to ensure we maximise the retention of our accounts Identify opportunities to utilise different tech features of the platform Use data to identify opportunities to increase feature adoption Identify opportunities to recommend and up-sell further consultancy work or additional features and products Work closely with consultants to close commercial opportunities identified by them Use HubSpot and other data tools to accurately forecast commercial opportunities and keep customer records up to date Use the knowledge and experience of working with our customers to feed innovative ideas and suggestions into our Product team. Keep up to date with the latest approaches and thought leadership with regards to customer success and employee experience.Experience Required: Proven track record in B2B Customer Success or Account Management Experience of successfully managing customer relationships or accounts Confidence in speaking to a range of stakeholders; from project lead up to Director-level professionals Comfortable challenging customer views, goals, and expectations, in the right way The ability to actively listen to customers and truly understand how their business works and their requirements A data-driven approach to decision making Experience working in a fast-moving SaaS and/or B2B environment Experience of all Microsoft Office or Google Docs/Sheets/Slides programs An appetite for improving processes and scaling the ways we work
Keyskills :
Account ManagerRetentionB2B softwareCustomer SuccessSaaS