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Customer Service & Returns Assistant

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Responsibilities will include:

  • Overseeing the daily processing of online orders
  • Providing consistently exemplary customer service
  • Processing returns / exchanges throughout the whole process (opening the returns, processing and getting the items back into stock)
  • Regularly dealing with customers on the telephone and via email offering first line support
  • Packaging and dispatching customer orders and working to a tight deadline
  • Dealing with bespoke internal stock systems and software
  • Monitoring and troubleshooting customer service and website problems
  • Working to strict deadlines
  • Executing requests and upkeep of our 3rd party platforms
Essential Skills and Requirements:
  • Well organised, flexible, hardworking and dedicated
  • Able to work as part of a team or on own initiative
  • Take responsibility for own actions
  • Capable of working under pressure and in a fast-paced environment
  • A strong work ethic
  • Good communicator with competent literacy and numeracy
  • Understands the importance of meeting deadlines
  • Able to demonstrate a professional and objective perspective at all times.
  • Competent using computers and software programmes such as bespoke tailored software, Microsoft Word, Outlook & Excel and general hardware upkeep
  • Good attention to detail
Previous experience in customer service is desired but not essentialJob Types: Full-time, Part-time, Permanent

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