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Customer Service Claims Handler

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary22,000 - 25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Looking for career progression and a great work life balance If so then this role may just be for you.A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their well-established motor claims team in Newcastle. We are looking to speak to individuals with call centre / customer service experience that are wanting topursue a career in insurance.As a Customer Service Handler, you will:

  • Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience to policyholders / third parties.
  • Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
  • Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs..
  • Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
  • Provide a high level of service to customers, third parties and suppliers.
In return, you will receive a first-class benefits package and salary working for one of the worlds most recognisable brands. A successful candidate with the right attributes and performance can also look forward to progression and development if they haveambitions to do so as well as being supported in your insurance exams.

Keyskills :
ClaimsCustomer ServiceClaims HandlingNewcastleFNOL ClaimsNewcastle Jobs

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