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Customer Service Advisor - GI

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary18,400 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have customer service experience gained within the contact centre, retail, or hospitality industryAre you looking to work a diverse and inclusive employer where you can be your true selfIf the answer is yes, this could be the opportunity youve been looking for!Due to business growth our award-winning client based in Longbenton is looking to add talented people to their friendly General Insurance team.As a Customer Service Advisor in the GI team you will work on a 7-week rota with only 1 full weekend and 1 Sunday to work in those 7 weeks. The rest of the shifts are Monday - Friday between 8am - 8pm!What Youll Be Doing:

  • Youll receive inbound calls from customers supporting them with any queries in a timely and professional manner.
  • Youll deliver an outstanding customer experience to every customer by providing resolutions through your excellent rapport building skills
  • Youll take responsibility for each customer, using your own judgement to provide the correct advice in order to resolve queries appropriately. Youll follow system and procedural processes and ensure compliance with the FCA (full training will be given)
If youre passionate about delivering excellent Customer Service and want to work for a company that values its staff and gives you fantastic training in order to do your role effectively, this is a great opportunity!Credit and DBS checks must be passed in order to be offered the role.

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