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Customer Service Advisor

Red Dot Recruitment
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary19,760 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor - Monday to Friday Newcastle City Centre£19,760 (OTE £22,500) Red Dot Recruitment are currently working in partnership with one of the UKs largest energy providers, and we are currently looking for Customer Service Advisors to join their collections team. We have immediate starts available for this role, apply todayand I will be in touch this week to discuss your application!The Customer Service Advisor role:As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve:

  • Dealing with customer queries in a fast-paced, target driven environment
  • Up-selling relevant products and services
  • Generating bills and arranging payments
  • Updating account profiles on our in-house systems
  • Maintaining a professional image for ourselves and our clients
Benefits of the Customer Service Advisor:
  • Basic salary of £19,760
  • Bonus opportunity (OTE £22,500)
  • Monday - Friday
  • Onsite City Centre parking.
  • Great progression opportunities. At least 85% of Managers are homegrown.
  • A bright, modern, place to work with excellent staff facilities with excellent transport links.
  • Onsite caf.
  • Look after your future with our company pension scheme.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!
Requirements of the Customer Service Advisor role:
  • A minimum of 6 months experience within the Call Centre, customer service or sales sector.
  • Clear criminal and credit records
  • References to cover the last 3 years of employment.
  • Computer literate with the ability to multitask and use multiple systems at any one time.
COVID-19 Precaution(s):
  • Remote interview process
  • Personal protective equipment provided or required.
  • Plastic shield at workstations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place
If you are interested in the Customer Service Advisor role, please click APPLY below and we will be in touch with you. Keywords: Call Centre, Customer Service, Energy, Finance, Collections.Red Dot Recruitment specialise in Call Centre roles.

APPLY NOW

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