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Credit Control

Reed
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£24,000 - £25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ARE YOU AN EXPERIENCED COLLECTIONS ADVISOR OR CREDIT CONTROLLERARE YOU SUCCESFFUL AT REDUCING DEBTREED are excited to be working with a client in the Newcastle area, looking for some experience Credit Controllers to join their team.

  • Chase outstanding invoices from 10 days outstanding to over 100 days on a dual fuel portfolio to exceed various cash collection targets
  • Work on a ledger of 300-400 accounts, using a methodical approach to analysing debt in order to prioritise customers correctly
  • Make and receive large volumes of calls (target 30-40+ on average per day) to maximise cash collection
  • Use knowledge and experience of utilities to resolve or escalate a wide range of queries
  • Take responsibility to gather and understand information regarding customers and their contracts, to decipher reasons for non-payment and be able to negotiate mutually satisfactory conclusions
  • Focus on converting customers to Direct Debit payment
  • Adhering to all health and safety policies and reporting any issues or incidents immediately
  • Responsibility for managing their activities to ensure all relevant Health and Safety risks are appropriately mitigated
  • Apply logic and common sense when solving problems, including issues regarding liability of debts
  • Manage relationships with other departments and give constructive feedback to help them eradicate errors and resolve queries
  • Contemplate outside influences, how these will affect our business and how we can limit risk
  • Apply effective decision making to ensure correct credit action is taken to progress each case
  • Utilise the wide range of tools available to assist in debt collection
  • Effectively and professionally communicate with internal and external customers both verbal and written
Working hours: Mon - Fri, 8:30am-5pm, 35 hours per weekThis role will offer hybrid working after your 3 month probation - 3 days in the office, 2 days at homeSalary: £24-25k (Depending on experience) - up to 10% bonus on your salary per annumIf youre interested in this position and have experience, please apply now!

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