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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | 19,000 - 22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Job description About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offerfinancial solutions built for the future and that of their clients.Key responsibilities: Responsible for managing complaint cases from the first point of contact through to resolution, investigating customer concerns in a timely manner and looking to establish the root cause. Aim for first time resolution to avoid re-opened or repeat complaints and gain customer satisfaction. Liaising with both customers and staff during the complaints journey, obtaining their viewpoint and providing regular updates on the case. Identify the appropriate corrective and preventative actions to resolve customer issues. Adherence to Financial Conduct Authority requirements regarding the handling of complaints. Managing your workload to meet SLAs. Liaise with relevant departments to ensure they are aware of complaints raised regarding their business area. Collation of management information and reporting to senior management and the Financial Ombudsman.Personal profile: Experience in customer service and/or complaint handling. A good knowledge of financial products and financial advice standards Ability to confidently build rapport with customers. Excellent written and verbal communication skills. Ability to investigate issues, build a picture of events and see cases through to resolution. Strong analytical skills, able to analyse data and identify trends. Excellent organisational skills. Able to work accurately and to strict deadlines, individually and as a team player. Positive and self-motivated with a can do attitude to problem solving.Job Types: Full-time, Permanent