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Claims Handler (Customer Service Team)

Tesco Bank
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Join our team our Team in Newcastle as an Insurance Claims HandlerDo you love getting the best result for your customerDo you want to join our growing team where you can progress your career, learn and developIf the answer is yes then please read on:We are currently recruiting for Insurance Claims Handlers for our Insurance team starting in Novemberso heres the important bit - whats in it for you

  • Competitive salary starting from£21,000 per annumand annual bonus
  • Only 36 hours a week contract, permanent job
  • A Colleague Discount card: 10% off most products at Tesco Stores
  • 20% Off Insurance Products
  • Pension scheme, life assurance, sickness benefit
  • Maternity pay, paternity leave and 6.6 weeks holidays
  • Save as you earn and buy as you earn schemes
  • A place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
  • Great career path with lots of progression opportunities
  • Variety of shift patterns
  • Full training, fully paid
We are looking for people wholl listen, ask the right questions and treat customers they way youd want to be treated - answering calls, emails and chat in a friendly and professional mannerAbout the roleAs a Claims Handler you will Support Tesco customers through their insurance claims journey from notification to settlement by telephone, email and our chat function. In this busy and varied role,you will provide an excellent customer experience for ourcustomers by supporting them through their claims journey.TrainingYou will start your journey with 6 weeks of training to give you the best start and tools in your career.Office LocationNewcastleHours of WorkRoles are 36 hours per weekWe are open every day from 8am - 8pm.We have a6-week shift-based rota, (within the 6 weeks you would work two full weekends and 1 Saturday).What will you be doing
  • Customer Service: Carry out standard customer service activities and manage simple customer enquiries.
  • Insurance Claims Administration: Carry out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/orto allocate cases to the appropriate claims specialists/investigators.
  • Insurance Claims Evaluation: Interview claimants to evaluate straightforward low-value claims
  • Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with any requests for information, directing more complex matters to colleagues, as necessary. Initiate contact internally andexternally to convey requests, provide instructions or obtain information on behalf of a senior colleague.
What skills and experience do you need to be a Claims Handler
  • You will love working with customers, be customer focused and finding the best outcome for our policyholders.
  • Experience of working in customer services with a previous background of working with customers either by telephone or face to face.
  • Excellent verbal and written communication skills.
  • The ability and experience to make decisions based on the information presented.
  • Strong PC and ability to use new software.
How we workTraining for this role will be office based and once competent in role youwill have the opportunity to move to hybrid working.At Tesco, our purpose is to serve Britains shoppers a little better every day, and for Tesco Bank, our role within that is to help Tesco shoppers manage their money a little better every day. We do this by living our three values: no-one tries harder forcustomers, we treat people as they would like to be treated, and every little help makes a difference.Everyones welcome: Our colleagues are the heart of our business. Quite simply, Tesco Bank is nothing without them. We love the unique characteristics, experiences, and background every single person brings to work. And were fully committed to buildingan inclusive workplace that reflects the brilliantly diverse communities and customers we serve.We are proud to have an inclusive culture at Tesco Bank where everyone truly fells able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their moneya little better every day. Were committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.We also know the importance of balancing work with lifes other commitments. Please talk to us at interview about the flexibility you need and well explore whats possible.Wherever your talent lies, youll find challenge and reward in equal measure. Were here to go the extra mile for our customers - and well do the same for you. Its simple. As long as you have the ambition, well provide the opportunity.

Keyskills :
Communication SkillsCustomer ServiceListener

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