Claims Handler

Job Description

This is a brilliant opportunity to work within anexciting team who are looking for Customer Claims Call Handlers to join their fast-growing team.Who were looking for:Someone with claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties, alongside excellent negotiation and influencing skills. If this sounds a bit like you, wed love to hear from you.With a competitive salary of between £22,500 - £25,000 that includes a full training programme. Youd work 37.5 hours per week and get the weekends off. (Mon - Fri).Whats in it for you Have you ever wished your workplace understood that life happens and on occasion, we all need a bit of give and take in our day Join a company that cares about staff well-being and has been nationally recognised for this alongside a competitive salary andfantastic benefits that focus on colleagues health, wealth and lifestyle. If you dont want to miss your childs school play or the new fridge being delivered, then joining this tight-knit community could be for you.As a Customer Claims Call Handler you will be responsible for:

• Ensure customer solutions are delivered In line with the policy of insurance and claims handling processes to provide an excellent claims customer experience
• Make necessary investigations and decisions on liability and quantum, identify possible fraudulent cases, highlight concerns to make accurate liability assessments at the earliest possible stage
• Ensure effective solutions are delivered to provide excellent claims third-party customer experience and all targets are met
• Maintain your own caseload to a high standard
• Use customer claims experience and knowledge of principles of negligence to negotiate.
• Strive for first call resolution, take personal ownership, follow through on promises and keep the customer informed until issues are resolved
• Respond to feedback given to you and take responsibility for your own agreed development actions and wider training needs
• Work with Claims suppliers, developing partnerships which align to the Claims strategy.
• Recommend and implement agreed solutions on cases, meetings or exceeding agreed service standards and performance to minimise risk and leakage
• Support the Claims function in meeting customers needs
• Liaise effectively with other departments
• Be aware of and comply on an ongoing basis with the rules and requirements of the FCA

Job Benefits:

• Healthcare cash plan, offering money back on everyday health-related expenses
• Bonus scheme
• Buy/sell up to 5 days of holiday
• Flu jab voucher offered during the flu season
• Virtual GP online service with appointments available 365 days of the year
• Pension Advisory Service non-advised surgeries to support the planning of retirement
• Enhanced family and friend policy
• Safe driving scheme offers access to online learning and driving lessons for colleagues, spouses and dependents
• Season ticket loan
• Cycle scheme- choose a bike, hire it for an agreed time then snap it up for a fraction of the cost

If you have experience in a claims role and are interested in this role, click apply now and a member of our team will be in touch.