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Job Location | Newcastle Upon Tyne |
Education | Not Mentioned |
Salary | 20,549 - 22,050 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time or part-time |
OverviewGlobal Engagement Centres - Customer Services Advisor About us at the Global Engagement CentresWe love our customers. Along with our colleagues, theyre at the heart of everything we do. Their BA experience begins long before they arrive at the airport, step on board one of our lovely aircraft, or feel the warmth of the sand between their toes. Ourbrilliant team members at our Global Engagement Centres are a vital part of that experience, delivering our unique BA service.About the role of Customer Service AdvisorWere proud of our homes in the North, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action Full and part-time opportunities are available, part-time is a minimum of 22.5 hours.Youll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contactis different. Youll encounter a huge variety of customer situations, with every day bringing something new.Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club, youll aim to delight each one in a way that feels good to you. Well empower you with the freedom to find the best solution for the customer usingyour knowledge of our vast network and world-class products.About youTo join us, youll need to have: