Banking Associate

Job Description

Business Unit / Team: Group Customer ExperienceSalary range: £22,000 -£27,600 per annum DOE + red-hot benefitsLocation: Gosforth/HybridContract Type: PermanentBe the voice we need. Live a life more Virgin.Within Customer Fulfilment & Servicing, our customers are everything to us and we take the service we deliver very seriously (but also make sure we have fun delivering it.) We`re looking for people with bags of energy and have a real desire to deliver magicmoments for our customers.Our customers love the personalised and special service they receive from us, and when their requests reach our team you`ll be responsible for making sure that customer experience exceeds all expectations each and every time! In return, well train, encourage,and reward you, helping you every step of the way to make memorable customer experiences.As part of this role, you will be required onsite in Gosforth and will be largely responsible for the management, processing and cashing of customer Credit Card and Post Office cheques.What youll be doing• Providing outstanding customer service• Identifying opportunities to improve systems, productivity, and processes• Delivering accurate work - attention to detail is crucial in this role• Providing excellent customer support for our customers - as youll be a Virgin Money ambassadorWe need you to have• A huge amount of passion for customer service• Excellent communication and listening skills; ability to listen, understand and respond professionally• The energy to deliver great service at all times• Proven interpersonal skills and the ability to work positively with internal and external stakeholders• Ability to adapt and learn quicklyRed Hot Rewards• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows)And theres no waiting around, youll enjoy these benefits from day one.Feeling insatiably curious about this role Apply as soon as you can. If were lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.Were all about helping you Live a Life More Virgin, so happy to talk flexible working with you.Say hello to Virgin MoneyWere making great strides towards achieving our ambition of becoming the UKs best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. Were putting the full power of our experiencebehind disruptive ideas that reinvent the role a bank plays in peoples lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money, underpins everything we do. We believe in doing bankingdifferently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture wherecolleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition teamNow the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but well need you to confirm you have the right to work in the UK.If youre successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regimeand Certification Regime, it requires enhanced pre-employment checks - well ask for six years of regulatory references, and once in the role, youll be subject to periodic employment checks.