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Assistant Manager

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£30,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Assistant Manager - NewcastleSalary: £30,000 Basic and company benefitsWorking hours:Monday - Friday (Saturdays as required)OC15974My client is recruiting for a Assistant Manager to join their company in the Newcastle area.Fantastic benefits package that includes:

  • A friendly, modern, and safe working environment
  • A competitive salary and bonus structure
  • Training and continued support
  • Enhanced annual leave.
  • A wide range of corporate discounts
  • Colleague assistance programme
  • Long service awards
Assistant Manager Role:
  • You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
  • You will act as a point of escalation for customer issues as required.
  • To drive and deliver strong retail service.
  • Leading a team of staff including the following:
  • Providing training and coaching, identifying any learning and / or development opportunities
  • Completing regular 1-2-1s delivering effective feedback.
  • Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including Accurate technician write up, Invoice accuracy, set up correct labour times.
  • Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Companys customer complaints procedure, escalating customer concerns where required.
  • Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
  • Ensuring all customers receive regular, proactive and accurate updates.
Assistant Manager Requirement:
  • The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence, and driven manner.
  • Have a steady work history.
  • Looking for a confident, friendly, and professional individual with a strong customer service background.
All applications will be treated with the utmost confidentiality.INDSROctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician,LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter, Workshop Controller, Workshop Supervisor, Workshop Support, Senior Controller, Workshop Manager, Workshop Foreman, WorkshopEngineerOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration,Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

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