Alarm Call Handler Night Shift

Job Description

Alarm Call Handler (Nights) Newcastle, NE12 8BU Salary : Starting £23,795.20 increasing to £25,000 with role progression plus night shift allowance. Up to £1,200 performance & attendance bonus. Working Hours:40 hours per week Shift Pattern: Set shift from 10pm until 7am between Monday to Sunday (4 days on, 2 days off) Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years service Verisure Services are a leading security companywith new career opportunities. We are hiring within our specialised team ofAlarm Receiving Centre Ambassadors, particularly for our night shift hours. When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucialmonitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence. Responsibilities include: Reacting to incidents in a timely mannerProcessing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring dutiesMaking quick and accurate choices following strict security protocols.Making outbound calls to communicate what is happening during an incident and to ensure customers security.Receiving Inbound calls from customers and handling their requestsPreventing false alarms, explaining how to use the system and detecting technical issues.Ideal Candidate will have: Experience in providing excellent customer service.Excellent communication skills with problem solving attitude.Ability to show patience and consideration towards customers via telephone.Customer oriented, genuinely passionate about customers security and safety.Ability to multitask effectively whilst keeping a high level of service quality.Proactive and able to follow strict protocols accurately.Accurate data capture and typing skills.Good IT and Microsoft Office skills.A selfless team player.Benefits Package:At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat.Night Shift AllowanceStay active with discounted gym and health club memberships.Access private healthcare and MediCash cash plan.Unlock a world of freebies and discounts with PerkBox.Earn rewards through our employee referral program.Enjoy discounts on our alarm systems.Contribute to a greener lifestyle with the Cycle to Work Scheme.Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is the leading European providerof professionally monitored security systems with 24/7 response services.We protectover 5.1 million families and small businesses across 17 countriesin Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovativeproducts and services, and customer-centricity. Thanks to a strong focus on high quality, ourcustomers are amongst the most satisfied and loyal in our industry.We have some of thestrongest growth and retention rates globally in consumer-facing serviceswhich demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgroundsto apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and makeyour dream job a reality Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates.JBRP1_UKTJ