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Account Manager

Nigel Wright Recruitment
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£28,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The CompanyA 50 year old well established North East software Business are looking to invest into Account Management team to help grow their thriving team. Our client offers a construction software offering a route to market for manufacturing companiesRole and Responsibilities

  • To achieve sales targets for renewals and upsell.
  • Providing a first class customer experience at all times.
  • To be an expert in all thecompanyproducts and services and establish themselves as a trusted advisor with customers.
  • Ensure a positive and professional image is projected so effective customer relationships are built and maintained.
  • Effective reporting and forecasting on the status of the accounts.
  • To understand and promote the benefits of the NBS product portfolio to the existing customers
  • Secure appointments with customers.
  • To undertake quarterly customer reviews.
  • Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner.
  • To ensure Salesforce is kept up to date detailing all customer contact and business secured and with prospects and customers.
  • The Account Manager must ensure they invest time in keeping up to date with the companyproducts and services as they develop.
  • The Account Manager must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.
  • To build and maintain good working relationships with key colleagues.
  • The job holder may also be asked to undertake other duties outside of this job description that are commensurate with their skills and experience.
Person Specification:
  • A results driven individual with a track record of achieving and exceeding financial targets for Account Management – namely customer retention and upsell
  • Demonstrable experience in a sales/target driven environment.
  • A strong customer focussed approach with a positive, can do attitude
  • B2B Sales/account Management Experience
  • Outgoing
  • Good Worth ethic
Benefits Package
  • 25 days leave plus bank holidays
  • Take your Birthday off
  • ½ day Christmas Shopping Day
  • Training programmes to develop your skillset
  • Working with a market leader on their mission to digitise the construction industry
  • 32k basic depending on experience
  • 4% Bonus (missed target), 8% target achieved and 10% quarterly target backdated, no claw back
  • Office based 2 days – 3 days working from home

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