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Account Director

OCS Group UK Ltd
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are looking for an ambitious Account Director to undertake management responsibilities of our account team and TFM operations. This role will involve both managing relationships with customers and leading account personnel, providing an exceptional clientexperience and increasing our customers satisfactionThe ideal candidate will have a work history that demonstrate abilities in building and maintaining customer relationships and possess the excellent planning and leadership skills needed to coordinate and advise account management teamsThe goal is to ensure the companys retention of customers and facilitate further growth.Responsibilities will include:

  • Plan budgets and activities for account management team and portfolio
  • Set up goals and objectives for all account teams
  • Provide feedback and support to account staff to meet goals/objectives
  • Conduct performance evaluation using key metrics
  • Understand customer requirements and needs to offer suitable solutions and generate new business
  • Ensure the timely delivery of services and products to clients
  • Resolve issues to maintain and strengthen customer trust
  • Produce performance reports and communicate the overall contract progress to customers and senior management
  • Create account strategies, leading projects from conception to final execution
  • Establish goals and objectives for internal teams to follow
  • Meet deadlines and project budgets
  • Supervise staff and projects, motivating and mentoring staff to hit goals and produce successful service delivery for clients, as well as providing feedback
  • Maintain relationships and serve as the point of contact and liaison for customers
Qualifications and Experience required:
  • Hold professional membership (CIBSE,BIFM,IOSH)
  • IT literate - proficiency in all MS Office software
  • Commercial and financial awareness in a client environment
  • Excellent communication and presentation skills
  • Proven experience of facilities management within a multi service remit, including hard and soft services.
  • Ability to influence and hold a position in a debate
  • Proven experience as an Account Director or similar position
  • Demonstrable experience in negotiation and meeting client requirements
  • Solid understanding of budgeting and reporting on progress
What will you get in return
  • An enhanced pension scheme (above auto enrolment rates) - to save for the future
  • Life Assurance - to protect your family should the worst happen
  • 25 days holiday, plus 8 bank holidays on top
  • Option to purchase additional annual leave
  • Private Medical Insurance - to protect you
  • Access to 100s of high street discounts
  • Financial Wellbeing support - Access to low interest loans
  • Recognition scheme OCS Stars- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support
Why join OCS Group UK LtdOCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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