2nd Line Engineer

Job Description

The Company:Nigel Wright are excited to be working alongside one the UKs leading providers of public transport with a reach worldwide, who are looking for an ambitious individual for the position of 2nd Line Engineer. They currently employ over 23,500 people with morethan a billion passengers using them each year.Our client offers high quality, locally focused transport operations with a commitment to having locally branded companies working with stakeholders to provide a positive contribution to the communities they serve. This is an exciting opportunity to join acompany with great progression opportunities and a brand well known in the local regionThe Role: Technical ServicesProvide a high level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPIs. Incident & Request ManagementProvide excellent service and efficient incident resolution and request fulfilment. Manage Major IncidentsEnsure efficient and quality fixes, minimising disruption to the business and our passengers MonitorPro-actively monitor and analyse events, issues, and trends to identify and manage any service incidents or outages Knowledge SharingKnowledge sharing and dissemination of technical knowledge to other colleagues. Workload & Queue ManagementEffective prioritisation and time management with focus on quality, efficient resolution, and meeting deadlines Continuous ImprovementShare ideas and look for better ways of working so that you and your team can get more done with less time and effort Customer ExperienceProvide customer service excellence, go the extra mile as standard OwnershipEvery task managed at the highest standard to completion DocumentationLog all contact, actions, and outcomes on the ITSM system and maintain full documentation including knowledge articles. Key Requirements:Essential Industry related NVQ Level 3 or equivalent IT related certifications. Good working experience of M365, its application suite and beyond the standard functionality. Working experience of Office 365 admin centre (Exchange, Teams, One Drive). Solid knowledge of Windows 7/10/11 Desktop operating systems Good underpinning of network technologies LAN/WAN/WiFi, IP addressing, DHCP and DNS. Experience with End User devices and peripheral equipment (Troubleshooting and configuration). Experience supporting mobile and tablets (IOSAndroid.) Good working knowledge of Active Directory, GPO, ADFS and PowerShell. Good understanding of MFA, SSO and Conditional Access. Experience with managing the workload in ticketing systems Experience with PowerApps flow creation, SharePoint administration and in providing digital support.Desirable Azure AD Administration Working knowledge of Intune (MDM) Windows Deployment (SCCM) Office 365 Security and compliance. Good working knowledge of Server OS 2012 R2 and up. ITIL v3 or 4 Foundation IT vendor technical Qualifications in, e.g. Microsoft or Cisco Certifications.Next Steps:Apply below to be considered for the position.