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Customer Care CoOrdinator

Gradion Services Ltd
Job LocationNewcastle-under-Lyme
EducationNot Mentioned
Salary£19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Care Co-OrdinatorBased: Newcastle- under-Lyme (ST4) £19,000pa (+ quick review) + Bonus Immediate start availableCompany:Our client is a long established online designer soft furnishings supplier. They provide a one stop shop service (with their own distribution warehouse and shop) for a wide variety of customers ranging from interior designers and architects to eBay and Amazon buyers seeking that special one off fabricRole Overview:To effectively answer inbound calls and deal with customer queries and orders.To respond in a timely manner to any customer enquiry/contact form and resolve query on first response,To offer an exceptional service to customers and take ownership and accountability for each call/ticketTo provide an acceptable resolution to customers when dealing with complaintsTo effectively deal with Suppliers and Couriers regarding products, stock, delivery & collections and queriesAccountabilities:

  • Ensure an exceptional level of service for the customer
  • Follow call structure to improve sales and upselling of key products
  • Ensure all abandoned calls are responded to within set SLA
  • Ensure cost is agreed and approved by supplier for faulty product
  • Negotiate with suppliers on good will gestures for customers
  • Improve customer journey and experience in the call centre environment
  • Take ownership and personal responsibility for solving customer concerns
  • Always focus on improving Independent reviews and ensure an acceptable outcome is reached
  • Ensure full knowledge on all brands, product offering and fixing instructions in order to fully service the customer
  • Strive to achieve targets and ensure KPI’s are met
    • Required Skills:
  • Current and relevant experience in a similar role is essential
  • Confident and professional telephone manner with the ability to diffuse difficult situations
  • Be self motivated with positive attitude
  • Flexible in work content and working hours
  • Able to work under pressure
  • Good organisational skills
  • Proficient in Microsoft office, in particular outlook, excel & word
    • To find out more or to apply, please forward your CV quoting ref: Grad2805 Required skills
  • Customer Services
  • Distribution
  • Order Processing
  • Queries
  • Telephone Manner

    • Keyskills :
    Customer Services Distribution Order Processing Queries Telephone Manner

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