Shift Manager

Job Description

Clipper Logistics is one of the leading retail fulfilment businesses in the UK. With ability and agility at our core, our cutting edge operations allows us to provide world class customer service to customers such as John Lewis, River Island, Marks & Spencerand PrettyLittleThing.comWe really care about our employees and recognise that without capable individuals working together as a unit, we would not be where we are today. We therefore offer a host of developmental and progression opportunities to ensure we nurture our people, allowingthem to grow with us.Our Ollerton site is a multi-user contract boasting a number of well know retail brand names.We are currently looking for Shift Manager to support our Wilkinsons contract on a 4 on 4 off night shift.The Role:To manage operational activities to achieve daily objectives and customer targets by overseeing the work flow throughout the Warehouse by target and objective setting for the team. Ensuring effective labour management, capacity and overall service to thecustomer is achieved in line with budget.Duties will include:Operations Management

• To understand the short to medium term plans of their customer and the operational requirements for each shift by working with First Line Managers to review operational volumes and forecasts for the coming week and to calculate labour requirements, includingholiday absence and sickness cover.

• Maintaining real time status control of all warehouse related operational processes to ensure the effective flow of goods into, through and out of the warehouse by monitoring the operational team performance of the on duty shift through their FLM andteam leaders. Taking proactive steps with individuals and teams where slippage occurs against expected time lines and milestones and taking preventive action to reduce risks of service failures or re-occurring issues

• Close liaison with the sites Inventory / admin and quality teams to ensure availability of the right stock in the right place, through routine inspections to ensure stock integrity and accurate record keeping, taking proactive and preventive steps againstshrinkage and damage and errors such as nil picks.

• Accountability for the individual and team performance and productivity (through measures such as barometers) of those staff allocated to him / her ensuring that high levels of productivity are maintained and where necessary redeploying colleagues quicklyand efficiently.

• To organise fast and effective follow up on preventive / remedial action where investigation identifies faults are attributable to Clippertaking immediate steps to re-educate offenders or take disciplinary action where neglect or misconduct may haveoccurred.

• To ensure stringent control to reduce waste and cost of packaging, ensuring that appropriate steps are taken to ensure recycling targets are fully achieved.

Customer Management

• To understand the customers ethos and operational priorities and to be conversant with the targets contained within the contracts service level agreement and key performance indicators.

• To be aware of the customers product range and its impact on receiving locating and dispatching its product combined with specific transport requirements for the customerscustomer base.

• Ensuring regular team reviews and on the job status updates are conducted with the shifts first line managers and team-leaders is completed to ensure they understand the previous 24 hours performance achieved and the coming 24 hours targets.

• To be aware of and have knowledge of the customers volumes against plan for the current shift pattern in order to evaluate its impact on labour planning and take necessary steps to meet labour demand by working in close liaison with the Operations Manager/ and agency suppliers

People Management

• To be responsible for and aware of the budgeted headcount for his /her contract and the breakdown of full and part time Clipper colleagues and to understand peak periods that will require additional agency labour.

• To be fully aware of the sites tolerance levels and targets in regards to individual and contract absence levels. Ensuring that effective absence management techniques are applied.

• To be responsible for the control and management of their contracts holiday entitlements by ensuring that local guidelines are adhered to in respect of total number of staff allowed off at one time, and to update holiday matrix.

• To be fully aware of operational working practices, safe systems of work, and risk assessments for all activities within their scope of control. Ensuring TARs for individual colleagues are implemented and completed to ensure the Company is legal and compliantin all key areas of health safety.

• To be able to address performance management issues, by having a full understanding of the Companys disciplinary and grievance procedure.

• Conduct regular coaching and feedback sessions for immediate reports and to undertake appraisals with immediate reports using the Company PDR documents.

Required Skills/Experience

• Business Skills:
  • Problem Structuring
  • Project Management
  • Manages Challenge
  • Developing recommendations
  • Written and verbal communication with various audiences
• Knowledge:
  • Industry awareness
  • Customer Awareness
  • Financial Awareness
• Experience:
  • Working as part of a team
  • Managing Own Activity

Hours of work:4 on 4 off Nights