Customer Service Consultant

Job Description

Job IntroductionAt Skipton Building Society, were not just another financial services institution. Were a mutual organisation, which means were owned by our members and place them at the heart of all we do. The same goes for our Customer Relationship Consultant. Withus, youll be supported to succeed and enjoy benefits that include tailored training, a pension plan, life cover, generous holiday allowance and product discounts.Main ResponsibilitiesIf youre brilliant with people, enthusiastic and proactive, this is your chance to progress your career and become one of the faces of Skipton. As a Customer Relationship Consultant, working over three branches, youll talk to people about our wide rangeof financial products and services. By having an enquiring mind and really listening to our customers in person or on the phone, youll help to identify the right products for themwhilst letting your passion and personality shine. So whether youre promotinga new product or resolving a problem, youll always put our customers first and provide an amazing service as a part of a team.Ideal CandidateDriven to deliver exceptional customer service, youll be expected to take ownership and contribute towards your branchs overall performance objectives by referring customers to specialist team members. Highly organised and a clear communicator with aneye for detail and comfortable using basic IT systems, youll also thrive on the variety of working with customers.About Skipton Building SocietyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displayson a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.Were committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues unique differences can bring and offer consideration for anyoneseeking a more flexible work-life balance. If you have a need for flexibility then please let us know.Why Work For UsAs a Customer Relationship Consultant, you can expect a structured, tailored development programme, to keep your knowledge up to date. And, in our regular training sessions, youll be able to share advice and experience with your colleagues. Its everythingyou need to keep growing your skills and expertise with one of the largest building societies in the UK.Were committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discountvouchersYoull be able to shape your career within your team and can expect a structured learning and development programme where youll be valued recognised and rewarded.More information on our benefits can be found hereSkipton are an equal opportunities employerand we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or ageKeywords:customer service, customer assistant, retail, sales, advisor