IT Service Desk Analyst

Job Description

CHS Healthcare (part of Acacium Group)IT Service Desk AnalystWFH 3 days a week andNantwich office 2 days a weekPermanent, Full Time£22,000 per annumUnlock your potential:As ourIT Service Desk Analyst you will be a key member of the software team and will be acting as the first line of contact & support for all CHS Customers, internal and external. Supporting on all 1stline user requests, you will help with diagnosing software system errors and carrying out users requests for all CHS Customers. You willlearn how to support at least one software product to a satisfactory level, as well as other general IT support functionsin this exciting and rewardingrole!A key element of this role will betaking full ownership of user lifecycle requests and will demonstrate strong administrative skills and attention to detail during the creation, modification, disabling and deletion of end-user accounts as part of thestarter/ leaver process, and following asset management processes and procedures in the lifecycle of an asset.CHS Healthcare is a trusted provider to the NHS since 1995, we are the UKs largest independent provider in hospital discharge management and continuing healthcare services across all four NHS regions in England. We are a dynamic and expanding company, bringingtogether the NHS, social care, providers and families to provide a committed and patient focused service.As our IT Service Desk Analyst every day you will

• Be the first point of contact for IT related queriesand provide first line support & administration of user requests whilstDiagnosing system errors & other issues
• Provide support for allNew Starters, Transfers and Leavers into the business whilst ensuring equipment is sourced, set up and returned at the correct times for the relevant users
• Follow up with customers, providing feedback & seeing theirproblems through to resolution whilst always maintaining a professional manner that exceeds customer expectation
• Update customer query logs to their resolution in a clear and concise manner ensuringyoureport serious and noteworthy incidents to management in timely fashion

Whats in it for you

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• The opportunity to work 2 paid charity days per year
• Working within a dynamic and high performing team whilst having fun with monthly lunches and quarterly socials where success is celebrated regularly
• Currently there is a Flexible working model with opportunities to work from home
• Workplace pension scheme
• Gym Flex
• Regular events and incentives
• Discounts on shops, restaurants, bars and cinemas
• Free flu vaccinations
• Health Assessments and Dental Insurance
• Festive & Summer parties

Join us and make a difference!If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UKs largest healthcare staffing and solutions partner and specialise in the healthcare, social care,and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving peoples lives!To thrive as our IT Service Desk Analyst, you must

• Be able to demonstrategood customer service experience/skills that you have learnt from a previous role
• Having had pervious exposure to computing experience would be desirable to perform in this role effectively
• Have strong numeracy skillset and be comfortable with Microsoft packages especially excel
• Having previous experience with SQL databases orexperience in a service desk/helpdesk environment is desirable but not essential
• Be determined to go the extra mile in query resolution!

Our Inclusion MovementWe are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.