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IT Infrastructure Apprentice

QA Ltd
Job LocationMotherwell
EducationNot Mentioned
Salary£16,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Commsworld is a leading UK Telecommunications Network Provider and ISP. Their aim is to be Provider of choice for digital connectivity solutions specialising in exceptional delivery to clients across all sectors.Commsworld is an equal opportunities employer. Commsworld welcome applications from those who have been part of the North Lanarkshire Pathways Programme, care experienced, or have a disability.As a part of your Apprenticeship, you will also be lucky enough to undertake placements with North Lanarkshire council who support a wide range of infrastructure, projects, education and effect positive changes for those who live and work in the North Lanarkshireregion.(Initial 12 month fixed term contract with option to progress a further 12 months based on performance and completion of Apprenticeship.)Qualification attached to these roles = Diploma in Digital Technology: Infrastructure at SCQF Level 6

  • Salary - £16,000 per annum
  • Working hours - 35 per week
What Will I Learn
  • Providing remote 1st Line Support for Cisco Network Switches
  • Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests.
  • Providing users with regular communication on the progress of investigations and planned solutions
  • Assisting support teams with incident resolution for any onsite network devices e.g, Internet
  • Protocol Telephones
  • Creating standard documentation on problem resolution, fixes and updating the technical knowledge base
  • Keeping up to date on new technology trends
  • Work as part of a team
Future Progression Pathways: Telecoms Engineer, Network planning and Control, IT Support Engineer, Cabling Engineer, Field Support.Company Benefits:
  • Commsworld PIRKX Platform (Health, Wealth, Recognition and Education)
  • Shopping vouchers for various stores
  • Discounted health insurance
  • Mental health support
  • Money advice
  • Discounted gym membership & virtual gym classes
Candidate Attributes:
  • Excellent communication skills
  • Enthusiastic about providing first class customer service
  • Detail orientated
  • Ability to prioritise tasks and work under pressure
  • Eagerness to succeed with a willingness to learn
  • Strong team player
  • Positive working attitude
  • Problem solving skills and ability to use own initiative
  • Interest in technology trends
Key Dates:Candidates must be available for the following key dates: -
  • Initial Interviews (virtual) between 17th - 31st July 2023.
  • Assessment Centre (Motherwell) 8th August 2023.
  • Availability to commence apprenticeship – 4th September 2023.
Important information:“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.Interested Apply Today!

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