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Service Assistant x 4

Job LocationMorpeth
EducationNot Mentioned
Salary£8.91 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great serviceLooking for 4 people to join our great teamThe Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)The Salary: Starting at £8.91 per hourDuration: Fixed Term Contract until January 2022Shift patterns will vary depending which duty is being covered for the day which might be covering Admissions, Events Facilitation, House Reception and Welcome and so on, for example (but not limited to):9.45 – 16.159.45 – 15.3010.45 – 17.00Frequency of shifts per week will depend on hours agreed, ranging from one to 4 shifts per week. What its like to work here Set in the heart of the stunning Northumberland landscape, Cragside is a unique place to work. Here William Armstrong, the brilliant engineer and manufacturer, built a wonder of the Victorian age. Here he created artificial lakes, generated his own hydro-power, pioneered electric lighting, installed telephone systems and built a world of experimentation and innovation that inspired the way we live today.We carry this ethos into the 21st Century – developing and implementing experimental and innovative ways to bring Cragside to life for today’s visitor. Just as Armstrong’s vision was brought to fruition through creative collaboration, today a multi-disciplinary team works to look after the place in a way that makes it enjoyable and relevant to our visitors, allowing them to connect with it on an emotional level too. What youll be doing Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

  • Working alongside a big staff team and volunteers in delivering outstanding customer service across the property
  • Working across our welcoming and admitting visitors to the property, providing information and orientation
  • Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
  • Promote events, offers, products and benefits of actively supporting the National Trust
  • Support in the delivery of events at times throughout the year
  • Support across the property/portfolio when required
  • Who were looking for
  • A can-do attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do
  • The package Benefits for working at the National Trust:
  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • APPLY NOW

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