Registration Officer

Job Description

Further InformationThe Council Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Governments ongoing challenges and the diversity of our residents means we have to work smarter. Thats why we want bold, creative and agilethinkers who can help us move forward and innovate. For further information about working for Northumberland County Council, please click here: http://working The Service The Registration Service is responsible for the delivery of all civil registration functions across Northumberland, ensuring the relevant statutory functions and obligations are provided in accordance with legislation. This includes the registration of births,deaths, stillbirths, marriage, and civil partnerships; as well as taking notices of marriage and civil partnerships, ceremony provision, citizenship and nationality and other associated registration duties. With approximately 2,000 ceremonies delivered annually across 70 Approved Premises in the county, weddings and civil partnerships are a significant part of our business. In addition, the service will register over 3,000 births and 3,000 deaths annually, aswell as produce over 20,000 copy certificates. We are looking for an enthusiastic individual to join the Northumberland Registration Service who can provide a first-class, customer focused service to the residents of Northumberland and be part of a team which consists of 20 permanent members of staff, plus32 casual members of staff. The post will be based at County Hall, Morpeth. Throughout 2020, the service has embraced new and agile ways of working and officers may be required to work from any Northumberland County Council base, from Approved Premises across the county, as well as working from home when appropriate. This is an exciting time for the service with work currently in progress at a national level to transform Registration Services. In addition, recent changes made locally have seen part of the service move into new offices at County Hall, Morpeth and be co-locatedwith the Coroner Service and new court facilities. The role Key responsibilities include registering births, deaths, still births, marriages and civil partnerships and undertaking duties relating to legal civil preliminaries for marriage and civil partnership. You would also be required to conduct and register civilceremonies, ensuring these duties are undertaken lawfully. A 5 days over 6 days working pattern applies to this post and a minimum of 20 days per annum will be worked on a Saturday. In addition, there will be a requirement to work on Sundays and Bank Holidayson a rota basis. The post holder may be required to attend work at short notice on occasions. Applicants must be able to meet the transport requirement of the post. Individuals will need to be flexible and adapt to new ways of working, which has been essentialduring the pandemic. We are offering: - A starting salary of £24,496pa-£26,845pa (pro-rata for part-time employees)-25 days annual leave, rising to 30 days after 5 years service (pro-rata for part-time employees) - Access to the Local Government Pension Scheme - A wide range of staff benefits including a competitive annual leave provision - Flexible working arrangements - Opportunity to study for the National Accredited Programme for Registration Officers (NVQ level) Essential requirements: - Educated to GCSE level or equivalent experience, including numeracy and literacy. - Experience of public speaking, including to large groups. - At least 3 years experience of working with the public in a front facing role. - Able to deal sensitively with the public at challenging times in their lives. - Detail conscious with the ability to gather and report on statistical data. - The ability to work at pace, but with accuracy. - The ability to manage competing demands. - The ability to work to a statutory framework, whilst being able to problem solve with logic and consistency. - Awareness of social media, communications and marketing. - Ability to empathise and achieve rapport with informants and couples. - The ability to communicate effectively with key stakeholders such as HM Coroner, Coroners Officers, Bereavement Services, medical professionals, and key personnel from Approved Premises. - The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. - Commitment to customer care and quality service delivery. - Add to the positive culture of the Council. For further information about this vacancy, please contact Heather Farrar (tel: /email: .uk ) for an informal discussion. We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email .uk with your name and the job titleyou have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enableyou to attend an interview please also let the team know.