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QA Customer Liaison OfficerMorpeth to £40,000

Marketplace Group
Job LocationMorpeth
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Leading Pharmaceutical Development and Manufacturing Company based in Northumberland seeks an experienced QA Customer Liaison Officer.About the role:The customer liaison officer will manage and coordinate the delivery of business-critical quality services to ensure that customers expectations are exceeded.As a customer focused representative of the quality team, you will be the key point of contact for the customer group, coordinating activities across the quality department & wider site.The role requires excellent coordination with clear and adaptable communication with external and internal stakeholders, such as Vendors, Clients, Quality, Project Management, Operations, Engineering and Procurement.Duties may include:

  • To coordinate activity/actions stemming from queries and meetings assigning relevant resources
  • To proactively communicate and track activity completion requests.
  • To provide a timely response to customer requests and ensure feedback is always provided of the status of our activity/actions.
  • To work closely with the QA department and customer facing site representatives, to gain background and understanding on customer specific requirements.
  • Assist the Quality team during customer audits
  • Manage client expectations in a cooperative, professional manner
  • Build, develop and maintain a collaborative relationship between the company and client, to enhance our customer service offering
  • Establish and monitor in accordance with customer expectation, appropriate Key Performance indicators including quality, delivery, safety and cost, as appropriate
  • Perform Continued Improvement activity within site team to enhance the customer service offering where needed
  • To work alongside the project and finance team, to provide suitable quotations to customers for work requested outside the agreed terms.
Skills and experience:
  • Experience in the pharmaceutical industry in a similar role (QA, QC, etc.).
  • Excellent knowledge of GMP, including the MHRAs Orange Guide, EUsEudralexVol. 4, USAsCFRs, ISO, ICH, GAMP and PIC/S. The requirements of a qualification life cycle within pharma
  • Detailed knowledge and experience of quality management systems
  • Relevant and demonstrable experience within the Pharma or Healthcare sectors
  • Good grasp on products and portfolio
  • A University Degree is preferred for this role, but not essential (experience dependent)

Keyskills :
Communication SkillsQuality Control

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