Customer Service Advisor German Speaking

Job Description

A multi-award-winning textile manufacturer with centuries of heritage and a forward-thinking approach, we design and manufacture beautifully woven, environmentally sensitive fabrics for the commercial, residential and transportation sectors.Job Purpose:To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customers advocate to ensure that you and the business delivers a world class customer service experience to every customer, everytime.This role is based at our Mirfield site.Key Tasks and Accountabilities:- Promptly manage customers and Area Business Managers requirements by handling incoming communications- Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry- Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised- Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction- Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive can do culture- Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach- Be the customers advocate within the business, facilitating best in class service via all internal departments on our customers behalf- Support other team members, including the UK team and Reception, ensuring the Customer Service department optimises its resource to maintain continuity of service excellence at all times- Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfactionEducation / Skills / Knowledge / Experience:- GCSEs or equivalent in Maths and English- Fluency in English & German- Customer Services or customer facing experience essential- I.T literate. Capable of speed and accuracy of data processing- Experience of Microsoft Word and ExcelPersonal Qualities:- Self-motivated with a can do positive attitude- Excellent communicator- Attentive listener with high emotional intelligence- Attention to detail orientation- Friendly, calm and professional manner- Ability to take the initiative and demonstrate adaptability- Demonstrable time management and planning skills- Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload- A natural troubleshooter, collaborative in solving issues for your customer- Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfactionIn return youll receive:- £24,000 per annum- 23 days holiday plus bank holidays- Company pension- Free on site parking- Cycle to work scheme