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Technical Engineer

Sanderson
Job LocationMilton Keynes
EducationNot Mentioned
Salary£124.00 - £125.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

SkillsThe resource requirement shall be defined as Mid-Level Engineer who will provide User support to customer Users.

  • Communication Skills (Fluent in local language): Strong
  • Knowledge of English Language: capable of delivering required services
  • Google Workspace: Strong working knowledge (if not strong, then it can be learned on the job also)
  • MS Windows Operating System: Strong working knowledge
  • MS Office and basic business applications: strong working knowledge
  • Customer Support Skills: good
  • Desk side support services activities:
Activities:
  • Provide Install Move Add Change (IMAC) and Break/Fix activities as required.
  • Responding to and closing both incident and Service requests within SLA.
  • Update Incident or Request status via interface on engineers handheld device or laptop or another ticketing tool.
  • Performs data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Stage Build and Image systems with customer Standard Client image.
  • Provide support for the Manufacturing facilities handhelds, laptops and scanner devices.
  • Upon initial deployment/installation, instruct users on the basic use of the Product and Licensed Programs.
  • Hands and Eyes Support including but not limited to telephony, network and server support under direction of customer team(s) or service desk

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