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| Job Location | Middlesbrough |
| Education | Not Mentioned |
| Salary | 24,000 - 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Care / Tenant Liaison Officer required for a permanent role in North Yorkshire to work between Northallerton & ThirskThe RoleThe successful candidate will be required to liaise between site team and social housing residents who are affected by refurbishment work being carried out on their homes.Duties:Ensure a high level of customer service is deliveredEnsure claims are dealt with efficiently within agreed timescalesEnsure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrenceEnsure resident information packs are prepared for distributionPlan and organise resident Open Daysas requiredConduct daily visits to residents homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried outAssist residents in making choices, collating agreed information and maintaining accurate recordsEnsure correct templates, letters and spreadsheets are used when completing administrative dutiesEnsure accurate records are maintainedPrepare and report weekly/ monthly information as required by Customer Care ManagerThe roles offers a competitive salary, plus a car/car allowance of £5,000 and fuel card. In addition to this the company offer a fantastic package of benefits including 27 days paid holiday plus bank holidays; an option to buy or sell up to 5 days holiday peryear; your birthday as an extra day of paid holiday; medicash and private healthcare too.ExperienceApplicants will be experienced dealing with people face to face and be comfortable visiting people in their own homes - a minimum of 12 months experience in a customer facing role is essential. Remuneration£24,000 to £26,000This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on website.
Keyskills :
TLO / Customer Care Adviser