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Service Desk Analyst

Si Recruitment
Job LocationMiddlesbrough
EducationNot Mentioned
Salary18,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, based in Middlesbrough is looking for a Service Desk Analyst to work as part of their expanding team. This is an entry role into the business offering training, development and scope for progression.Duties include:

  • Provide remote/onsite IT support for hardware and software issues to SLAs
  • Ensure all incident/service request tickets are logged onto our ticketing system
  • Ensure tickets are kept up to date with regular updates on tickets
  • Keep the customer up to date with progression of tickets
  • Look proactively at tickets to confirm a permanent fix
  • Identify opportunities to implement improved solution
  • Deliver exceptional customer service and demonstrate the and desire to go above and beyond for our customers
  • Carry out research, testing and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications
Requirement:
  • Have experience of working in a busy IT service desk environment
  • Have confident customer facing skills
  • Have excellent communication skill
  • Have the ability to work as part of a team or on your own
  • Use own initiative to make decisions and complete tasks
  • Have a professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal working hours
  • Full UK driving licence
The ideal candidate will also have experience in one of the following:
  • Relevant Microsoft or Cisco qualification (e.g. MCP, CCNA)
  • Experience of Office365 and SharePoint
  • Telecommunications experience (Panasonic, 3CX)
This is a fantastic opportunity for an enthusiastic, driven, and confident individual!

APPLY NOW

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