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Service Centre Manager

Talent Agility Limited
Job LocationMiddlesbrough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job descriptionOur client is a global Engineering leader with 15,000 employees and a large base in the UK. They are currently recruiting for a Service Centre/Operations Manager to run their Middlesbrough site.Purpose of the job:To provide management and leadership of the operations of the Service Centre and to ensure optimum operational performance of the business, to maximise results and to ensure that appropriate controls are in place to guarantee the long term profitabilityand growth of the business.Main tasks and responsibilities of the Service Centre Manager:

  • Responsible for management of the Service Centre to deliver operational results in line, or better than budgeted performance
  • Responsibility for Service Centre P&L
  • Lead the Service Centre team in line with company Values and Behaviours
  • To facilitate inter-departmental communication and ensure focus on the highest priority issues to maximise profitability & utilisation
  • Continuous improvement of business practices and processes aimed at improving service levels for all customer projects/jobs
  • To communicate effectively with all key clients, in order to improve company perception
  • To evaluate business opportunities and threats within the territory in order to develop suitable actions contained within the Service Centre business plan
  • To ensure the good commercial management of the business in minimising and eliminating risk wherever possible
  • Co-ordination of all work involved in investigation, reporting and resolution of any emergent warranty issues, through to customers satisfaction
  • Visibly lead EH&S improvement through observation, intervention and safety walkthroughs
  • Regularly monitor team performance to ensure that all business objectives are met and developing the team to achieve their potential
Qualifications/Experience:
  • Management/Engineering Degree (ideal) or recognised apprenticeship
  • NEBOSH
  • Prior experience in a similar role with P&L responsibility
  • Engineering experience is needed and will consider most sectors.
  • The site is heavily Service based so the ideal candidate will have a similar background and the mindset for constant change.
  • Working knowledge of prevailing legal, health, safety and environmental legislation
  • Knowledge of continuous improvement/ process improvement techniques (Lean, 5S etc)
Benefits:
  • Strong competitive salary
  • Bonus up to 20%
  • Long service award
  • Pension
  • 4 x death in service
  • Training & Development program

Keyskills :
Commercial ManagementContinuous ImprovementLeadershipManagementTeam Performance

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