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Resolver (2nd/3rd Line Support), Middlesborough

Si Recruitment
Job LocationMiddlesbrough
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Resolver Engineer (2nd/3rd Line Support), MiddlesboroughDue to continued growth, a business in Middlesbrough is recruiting for a Resolver, 2nd/3rd Line Support person to join their technical support team.You will be responsible for providing technical support onsite at one their clients offices, based in MiddleboroughIt will involve project implementation, working directly with the Project Delivery ManagerOvertime is available if/when projects are needed to be completed out of hours.Duties

  • Provide onsite technical support
  • Ensure all support tickets are logged in our Service Desk system with regular progress notes
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go above and beyond’ for our customers
  • Share technical knowledge and contribute articles to the knowledge Base
  • Complete research, testing, and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications
  • Project Delivery
  • Solution Design
    • Requirements
  • Experience of working in a busy IT Service Desk environment
  • Experience of working on projects
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Ability to work under pressure
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license
    • Technical experience required;
  • Microsoft Windows
  • Microsoft Windows Server
  • Experience in installing servers / server migrations
  • Active Directory and Group Policy
  • Microsoft Office 365 & SharePoint
  • Hyper-V
  • Cisco Meraki
  • Panasonic & Mitel Telephone Systems
  • IP Based Telephony for example 3cx
  • Autotask
  • Networking / Firewall
  • Video Conference
  • Able to demonstrate professional development and industry relevant qualifications.
    • They offer a competitive industry benchmarked salary, an ongoing technician development programme and an excellent work environment.In demonstrating a commitment to the company, a professional attitude, and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding busienss Required skills
  • panasonic

    • Keyskills :
    panasonic

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