REMOTE Customer Support Advisor

Job Description

Customer Support Sales Advisor - Inbound SalesMUST have 12 months of consecutive, target-driven sales experienceSpecialise in providing support and upselling additional plans.Competitive salary: £22,000 per year, plus average bonus of £4,800 per annum (UNCAPPED with potential for more!)Contract: Permanent, full time Location: Remote working, equipment will be providedHYBRID (2 days a week in office) if within commutable distance from Nottingham - FREE 200 Degrees coffee and prize draws while in the office!The role you’ll do:As a Customer Support Sales Advisor in our busy inbound CS Sales department, you’ll see that customers get a great experience, using expertise gained over a three week training period. Use your expert sales skills to give added peace of mind, you will up-sellother products to our customers that best suit their needs, while dealing with enquiries from customers regarding existing plans. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running.Day-to-day, you’ll:

• Deal with various enquiries so no day is exactly the same
• Use your skills polished in our training programme so you are prepared to spot sales opportunities in every call
• Use your expert knowledge and brilliant communication skills to share new products that they might like.
• Aim to deal with customers’ queries or issues then and there.
• Build rapport with customers, get to know their individual needs and put their interests first.
• What else to expect:

In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.5 week rota. You need to be fully flexible between the hours of 8am - 8pm on a 5 week rota. Includes 2 Saturdays in 5 weeks and 1 Sunday.We’ll provide all the equipment you need, but you must have good broadband access.The experience and skills you need:

• 12 months consecutive sales experience in one role within the last couple of years
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme - matched employer contributions up to 5% of basic salary
• Life assurance - employer funded cover of 4x basic salary
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Please note previous sales experience is essential.

Keyskills :
Call CentreSalesExceeding Targets