Motor Claims Handler

Job Description

Are you an excellent communicator with a passion for building relationshipsAre you looking for an opportunity that will allow you to put the Customer First in everything you doIf so, we have the perfect opportunity for you!Job Title: Motor Claims HandlerCompany: AXA Retail Location: Middlesbrough (with future opportunities for hybrid working)Contract Type: Full time, 37.5 hours per week. Working a rotation shift pattern, Monday to Friday, 9:00am - 5:00pm with approximately one in three Saturdays, including some Bank Holidays - but we’ll do our best to accommodate your needs.Salary: £21,450 per annum with clear career progression upon reaching training milestonesWorking at AXA:AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure ourcustomers get back to the good stuff’ when the unexpected happens.We live the customer everyday so you will be the first point of contact for our customers who have been involved in a motor incident, your priority will be to ensure our customers are okay. Following this youll make it happen by being simple and fast inproactively recording their claim in accordance with our concepts and procedures.You’ll receive a comprehensive 8-week onsite induction & academy from our specialist trainers to set you up for success in your new role. We’ll also provide you with a Career Development Framework that is reviewed every six months for two years with yourmanager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once youre up to speed in your new job, theres also the chance to study for a professional Chartered Institute of Insurers(CII) qualification, paid for and supported by AXA.What you’ll be doing:Joining us as a Customer Motor Claims Handler on our First Notification of Loss (FNOL) team, you’ll be an essential member of the team helping our customers over the phone, by handling their claims. You’ll have strong communication skills, with the abilityto build great relationships based on integrity and trust. We take pride in our work and our purpose is to make our customers’ lives easier by logging to settling the claim right the first time.This will include:

• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based of your expertise and training.
• Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim.
• Respond promptly to calls reporting new motor claims, capturing their details with high quality, instructing the appropriate serviceproviders and managing the next steps of the claim journey
• Staying composed and level-headed when faced with challenges, to effectively assist and support customers during their most critical moments of need.

What’s in it for youAt AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,450
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)

• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Sports and Social Events, which include summer parties, quizzes, and competitions.
• Corporate responsibility policy including volunteer days.
• AXA employee discounts
• Gym Benefits

What we’re looking for:

• Customer service experience in any sector
• A great listener who is confident in interacting with customers and building relationships over the phone and using computers
• You will possess the skills to look at situations uniquely and solve problems with a positive, can-do attitude.
• You will be a contributor to a collaborative team.

We know that some candidates may be discouraged from applying if they dont meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the applicationor interview process, we’re proud to offer access to the AXA Accessibility Concierge.This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with anannual declaration in interim yearsRequired skills

• Customer Services