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IT Resolution Engineer

Job LocationMiddlesbrough
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

NRG are working closely with a Middlesbrough-based IT solutions provider to recruit an IT Resolution Engineer to join their expanding Technical Support Team.This role will involve solution design and hands-on technical support with clients both remotely and on-site (with social distancing measures applied were appropriate).Overtime hours are available as many projects need to be completed out of hours.The successful candidate will be joining the company at a very exciting time with several projects in progress and further expansion planned for the business.Role overview

  • Ensure all Service Desk tickets are logged in the system with regular progress notes
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go above and beyond’ for customers
  • Share technical knowledge and contribute articles to the knowledge Base
  • Complete research, testing, and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications
  • Project Delivery
  • Solution Design
  • You will have;
  • Experience of working in a busy IT Service Desk environment
  • Experience of working on projects
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Ability to work under pressure
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license
  • Technical experience required;
  • Microsoft Windows
  • Microsoft Windows Server
  • Experience in installing servers / server migrations
  • Active Directory and Group Policy
  • Microsoft Office 365 & SharePoint
  • Hyper-V
  • Cisco Meraki
  • Panasonic & Mitel Telephone Systems
  • IP Based Telephony for example 3cx
  • Autotask
  • Networking / Firewall
  • Video Conference
  • APPLY NOW

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