Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT First Line Support Apprentice

QA Ltd
Job LocationMiddlesbrough
EducationNot Mentioned
Salary15,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:PD Ports is one of the UKs major port groups and the largest private employer in the Tees Valley. Operating out of 12 key ports and logistics centres across the UK, we are committed to retaining and developing talent nationwide backed by our award-winningtraining and development programmes.At PD Ports, we are currently on the biggest recruitment drive in the history of our business, underpinned by the most ambitious apprenticeship programme in the UK port industry. With headquarters based in the North East of England, PD Ports owns and operatesTeesport, one of the UKs most progressive ports, which supports over 22,000 jobs and generates £1.4bn to the economy every year.Overview:PD Ports are now looking to grow their IT team through the addition of an IT L3 Apprentice.Primary responsibilities:

  • 1st line IT support on MS Windows 10 Computers, Office 2016 and Office 365.
  • 1st line IT Support on internal Business Applications, utilising procedures provided by the Business Application owners.
  • Creation of Active Directory accounts and Mailboxes.
  • Checking Symantec NetBackup Backups and performing restores.
  • Ensuring calls are logged, updated and categorised correctly using the Service Desk Application.
  • Ensure calls are escalated to the relevant teams where 1st line fix is not possible.
  • Build PCs and Laptops, when required, from a standard image using Microsoft SCCM (Training will be provided).
Desired skills:
  • Excellent communication and customer service skills
  • Some hands-on experience from education or spare time would be beneficial
  • Good time management skills
  • Able to prioritise workload
Personal qualities:
  • Willing to go the extra mile to deliver outstanding customer service
  • Passion for IT
  • Hard working
  • Positive
  • Flexible attitude
Entry requirements:You need to have 5 GCSEs:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxFuture prospects:PD Ports are passionate about personal development and this will be discussed during your regular reviews.Upon completion of this Level 3 qualification, there may be an option to progress your career.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

APPLY NOW

IT First Line Support Apprentice Related Jobs

© 2019 Naukrijobs All Rights Reserved