Field Monitoring Officer Middlesbrough

Job Description

Field Monitoring OfficerSalary & Benefits: £20,389 + company car (Including personal use)Shift: Rotating shift pattern between 5pm-3amLocation: MiddlesbroughWere supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, were currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.Do you like working with people Enjoy thinking on your feet, using your initiative and taking responsibility for your actions Are you a problem solver, whos motivated and looking for a new opportunity Then this exciting opportunity could be for you.Capita Electronic Monitoring Service (EMS) is contracted by the Ministry of Justice to provide electronic monitoring services (including tagging) across England and Wales. Electronic monitoring technology is used to deter people from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons.We are looking for Field Monitoring officers in the following postcodes:TS1, TS2, TS3, TS4, TS5We operate 24/7, 365 days a year, so as a Field Monitoring Officer youll be expected to work a range of shifts during the hours of 5pm-3am. This will include weekends and bank holidays, on a rotating roster pattern. Shifts are usually 5pm-1am, 6pm-2am, and 7pm-3am. It goes without saying that youll have a driving driving licence.What youll do:Our Field Monitoring Officer role involves going into the homes of those on curfew, whether thats alone or alongside a colleague.Then itll be your responsibility to install, calibrate and decommission monitoring equipment, so that the person on curfew can be detected within the boundaries of their property. Youll check and clean equipment when its issued and on collection, and quarantine any equipment which needs to be held for evidence. Responding to priority visits, youll be there to address any incidents and liaise with the central office over any issues or subject breaches. As you need to travel regularly and continuously throughout your shift, well provide you with your own company vehicle.Youll keep track of equipment and make sure you complete paperwork in a timely and accurate manner. Following standard operational procedures, youll ensure contract compliance is maintained always. Youll also help with ad-hoc duties and take part in meetings with both your team and your line manager. Occasionally, you might also need to attend court, but this is rare.What were looking for:Our Field Ops Monitoring Officers come from a variety of backgrounds, experience and diversity. Above all, these roles require good physical fitness and mobility, as youll be attaching and removing the curfew equipment. Youll offer experience working in a customer facing role, so youll know how to deal with brave conversations. Your strong interpersonal and communication skills means that your standard of both verbal and written English is high.You may also have experience gained in a similar setting such as law enforcement, military or similar, whats more important is your ability to deal with different situations and communicate effectively.Youre able to work flexibly on a shift rota basis and you work well as part of a team and on your own and its essential that you have a full UK Driving Licence and at least a year of driving experience, so you can travel to the subjects homes.Whats in it for you

A great basic salary

23 days holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

A company car

Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.