Engagement Support Officer

Job Description

Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisitionto become one of the largest and most diverse providers in the country. We have strong values which are all centred around our learners - and thats how we believe it should be, as we impact on over 100,000 of them every year. Our Purple People, the dedicatedand passionate people of LCG, help us to deliver success no matter what, to achieve our vision to transform lives through learning.This role requires you to be a motivated and self-driven person to effectively promote the curriculum offer and to recruit learners aged 19+ onto appropriate programmes on offer. You will be responsible to engage with key stakeholders to ensure the effectivemarketing of the provision, actively engage with employers and learners across the region and identify employment opportunities linked within the training and qualifications that we provide within our Pre-employment provision. The purpose of this is to gaininterviews for our learners and support the transition from completion of training and qualifications into employment or Further Education.Key Responsibilities

• Developing and maintaining good strong relationships with external organisations
• Identifying and promoting courses to learner and learner referral sources
• Engaging with potential learners and providing them with accurate information, advice and guidance along with keeping records of all of the above activities
• Carrying out initial assessment activities, identify individual learner support requirements and communicate to the relevant colleagues
• Maintaining the learner tracking details for each of the courses and effectively communicating with the relevant tutors and assessors to collate all of this information
• Support the tracking of the learners upon completion into a positive destination for a period of 26 weeks.
• To identify employers who have employment, apprenticeship or placement opportunities and to develop good working relationships which are receptive to providing opportunity for our post qualification NEET learners to be offered employment prospects
• To identify and engage in communication with local employment partnership groups to promote our services and identify employment opportunities
• Responding to client enquiries and providing support to their requirements
• Attending promotions days at clients premises when required and promoting the companies services to potential customers/learners
• Attending careers events in order to promote Learning Curve Group
• Accurately and timely completion of all recruitment documentation
• Effectively communicating with other staff members about day to day activities
• Conduct your role in line with the company value and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and to be vigilant to potential concerns and risks
• Ensure confidentially and professionalism at all times
• Deliver the company values

Essential Criteria

• Experience in an engagement role or similar
• Excellent communication at all levels
• You are self-motivated
• Substantial customer service skills
• Sales and marketing experience including cold calling
• As an essential car user, you must hold a full UK driving licence, be a confident and able driver, have access to your own vehicle and have the right to live and work in the UK.

Benefits

• Holidays - 26 days + bank holidays
• Pension - 5% from yourself, 3% from LCG
• Healthcare and Tech scheme
• Social events
• Keeping in touch meetings
• Amazing Headquarters
• CPD

Equal Opportunities For LCG to really transform lives through learning, it takes diversity of skills, knowledge culture and background. Thats why were an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardlessof sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to undertake an enhanced DBS check, provide satisfactory references and prove their eligibilityto work in the UK.

Keyskills :
EngagementRecruitment