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Digital Marketing Client Manager

Reed
Job LocationMiddlesbrough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you have a Digital Marketing /Ecommerce background and are looking for a new role, then Reed wants to hear from you!Reed in Middlesbrough are currently representing a Teesside based, leading Ecommerce organisation who are looking to add to their client success team due to expansion through a phenomenal growth period!If you are looking to excel your career and earn some excellent OTE then I want to hear from you!Starting on £27,000 plus OTE, other benefits include:

  • Employee Share Scheme
  • 24 holidays + Bank Holidays
  • Opportunities for professional growth and development
  • Monday to Friday – flexible on hours such as 8-4 / 9-5
  • Office working with excellent office working space and amenities
  • Social events
As a Client Success Manager you will have a passion for building strong client relationships and a talent for consultative sales – you are the go-to advisor for a range of eCommerce businesses from SME to Enterprise and in a range of sectors from Fashionand Footwear, Home and Living, Sports and Performance, Health and Beauty, and more.Duties include:
  • Account Ownership: Manage and grow a portfolio of existing client accounts with high levels of client satisfaction and loyalty while identifying opportunities for upselling.
  • Client Advocacy: Understand their business goals and challenges and advise on solutions that can help achieve their objectives.
  • Strategic Upselling: Analyse client needs to recommend additional services that could benefit their eCommerce strategy – upselling should be a natural outcome of your consultative approach through a deep understanding of product offerings.
  • Retention Strategy: Proactively engage with clients to ensure continuous value.
  • Performance Tracking: Monitor account health metrics, provide strategic reviews, and tailor advice to help clients maximise ROI.
The successful candidate will have:
  • Minimum two years experience in account management, client success, or a similar role in a digital environment.
  • Experience in eCommerce is preferred with an understanding of the online retail landscape.
  • Demonstrated ability to meet and exceed sales targets.
  • A consultative mindset, with a focus on providing value-based advice and solutions.
  • Strong analytical skills to identify growth opportunities and potential risks within account portfolios.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust without being pushy.
  • Self-motivated with strong organisational skills and the ability to manage multiple accounts simultaneously.

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