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Customer Service Agent

Pertemps SSDC - DDT
Job LocationMiddlesbrough
EducationNot Mentioned
Salary£11.60 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AgentLocation – MiddlesbroughStart date – Several start dates throughout February 2024Hours – full time, 37.5 hours between 7am-11pm Monday-Sunday - you will have to work weekendsThe role:As a Customer Service Agent, you will beanswering inbound calls and resolving queries for valued customers.

  • Dealing with a variety of queries, escalations and complaints.
  • Taking between 70 – 90 calls a day – some can be very quick.
  • You will be a keen listener, hearing customers queries, offering immediate solutions, managing their objections to come to a resolution or escalating where necessary.
  • You will effectively solve queries to come to a suitable solution for customers and the client.
What we are looking for:
  • Customer service skills are key – whether this has been in retail, hospitality, recruitment or call centres, we would be keen to hear from you!
  • Motivated
  • Problem solving skills
  • Great listening and empathy skills
What we can offer you:
  • Bonuses and incentives
  • Full training on offer
  • Some homeworking is available after a qualifying period.
  • Full training and development opportunities on offer
  • Company initiatives - social events,
  • Company pension

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