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Customer Service Advisor

Reed
Job LocationMiddlesbrough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

**CONTACT CENTRE ADVISORS – 12x WANTED - HYBRID OPPORTUNITY**Reed Middlesbrough are currently representing a financial services organisation who are looking to recruit a number of Customer Service Advisors to join their established team on a permanent full-time basis.This is to look after and manage a brilliant new contract that my client has just won with assessment days to be held on-site in April, between 09:30-12.Offering an impressive salary of up to £24,000 for the right experience, other Benefits include:

  • Working from home 4x days per week and 1x day from the office, after 3 months training where you are expected to work from the office 5x days per week.
  • Hours - 9am - 5:15
  • 25 days holiday plus bank holidays - option to buy or sell 5 days – PLUS an extra day over Xmas
  • Amenities such as tea, coffee and fruit provided free of charge
  • Onsite free parking
  • Brand new offices to work from should you wish to work from the office more!
  • Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
  • Life Assurance cover
  • Reward schemes
The successful candidate will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviouris a must.Duties:
  • Answering inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep records of all conversations in their database in a comprehensible way
  • Provide first class customer service
The successful candidate will have:
  • Good communication skills, especially listening
  • Good interpersonal skills
  • Strong organisational, planning and prioritisation skills
  • Desire to improve standards and develop new procedures and working practice
  • Background in customer service
If this role is for you and you can attend an assessment centre onsite on the 1st November between 10-12 or 2-4 then I want to hear from you!

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