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Customer Service Advisor

Reed
Job LocationMiddlesbrough
EducationNot Mentioned
Salary£12.58 - £13.00 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Reed is recruiting on behalf of one of our fabulous clients for a Temporary-to-Permanent Administrator, based in Middlesbrough.Salary: £ dependant on experienceLocation: MiddlesbroughStart date: ASAP

  • Communicating with suppliers and customers – issuing weight confirmations for materials to suppliers and invoices sent to customers.
  • Raising purchase orders – ensuring raw materials, parts and consumables are ordered on time and correctly ensuring no “stock outs” occur which could impact on production
  • General office duties – levels of stationery stocks, organising travel and visits, general filing duties, reception duties, (answering telephone, inducting visitors etc), maintaining a safe and tidy office ensuring that the company is perceived as efficientby staff and customers.
  • Monitor the shared mailbox to filter incoming external emails, reacting swiftly and efficiently with requests from suppliers and customers and providing a high-quality service
  • Health and safety – maintenance of H&S documents and data to ensure potential hazards are identified and acted upon.
  • Ensure that all delivery paperwork is complete accurately and in a timely fashion, including clear identification of non-conforming material received.
  • Navision – processing, goods in transactions, processing goods expected documentation and managing the customer and supplier record cards – this will ensure that material and costs are accurately recorded in the finance system.
  • To deliver excellent customer service to all vendors by investigating and resolving queries in accordance with key performance indicators.
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