Customer Advisor- Branch

Job Description

Role: Customer AdvisorLocation: Middlesbrough - branch basedContract: PermanentHours: 35 in total- Monday - Friday: 9am - 5pm, with occasional Saturdays (on a rota basis, paid as over time)Salary: up £22,700 p.a + fantastic benefits packageOur client is an award-winning Northeast based innovative Building Society with a strong reputation for delivering exceptional service and supporting local communitiesAs part of their strategy to invest into communities and high streets, we are delighted to be supporting with the appointment of a Customer Advisor to be based at their successful Middlesbrough Branch.Every day is different in the life of a Customer Adviser, from making customer appointments, processing customer transactions, assisting in the opening of savings accounts to cashing up and closing at the end of the day! You will be equipped with the skillsand training to support customers in all aspects of their finances, and theres always time to have a catch up with your colleagues over tea and biscuits!Local communities are extremely important to our client, and youll have the opportunity to meet local groups, charities, and businesses. Youll also have the chance to attend and support local events bringing these communities together, as well as spendtime volunteering and making a huge difference to those around you.Key Responsibilities The main purpose of the branch is the delivery of reputable savings and mortgage accounts, underpinned by solid financial advice for those who live in and around our branch locations. Maintaining great relationships with both existing and potential customersthrough consistent customer engagement is at the forefront of what youll do along with managing ever-changing financial needs- Engage with customers proactively and positively whilst understanding their needs and suggesting options based on their circumstances- Responsible for till operation, cash management, branch administration, servicing, balancing and cash replenishment- Efficiently complete all administration in relation to customer enquiries, leads and sales, utilising the Societies customer management systems.- Take personal ownership and involvement to ensure you play a key part in the branchs community activity.- Support the activities required to plan, organise, and implement effective customer drop in sessions- Maintain an up-to-date knowledge of the Groups products and services along with those of its competitorsKey qualities & experience Building strong customer relationships are important to our client, therefore youll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options the customer may not be aware of orby creating leads for the relevant advice specialists in branch and Head Office.Youll have Customer Service experience that demonstrates your attention to detail and accuracy while focusing on the customer. It should go without saying that having a commitment to ensuring good outcomes for end customers is a given.- Strong IT skills and familiar with Word and Excel- Experience of working as part of a team- Excellent and demonstratable customer service skills within a similar or relevant sector- Experience of handling cash - desirableIn addition to your salary, youll also receive the below benefits:

• 25 days holiday allowance (rising to 30 days with length of service) + bank holidays
• Corporate bonus scheme- annual
• Subsidised event tickets
• Generous pension scheme
• Performance-related pay
• Volunteering days
• Flexible working hours

Keyskills :
Customer EngagementHandling CashSavings AccountsBranch AdministrationSocieties