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Customer Advisor

Job LocationMiddlesbrough
EducationNot Mentioned
Salary19,179 - 22,067 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The role will predominantly cover the Tees Valley, County Durham and North Yorkshire (with flexibility) area, but requires flexibility to cover the whole Branch Network.This is a full-time position of 35 hours per week, Monday to Friday, 9am-5pm (we also require you to work around 2 Saturdays per month 9:00am - 11:45am, or 9:00am - 3:00pm depending on branch which is paid as overtime).As this is a Roving role, we will provide you with a car allowance in addition to your salary. The Society will also cover your work-related expenses, mileage and fuel costs.Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts tocashing up and closing at the end of the day! The list is endless however at the heart of everything we do is our customer.We support our customers every step of the way from saving for a deposit to owning their own home to that all important wedding or dream holiday purchase.This is a varied role but we will equip you with the skills to answer any questions thrown at you. Although it can be busy there is always an opportunity to have a friendly catch up with your colleagues over a cupper and biscuit!Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations across the North of England, including Cumbria and the Scottishborders. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand andaddress their ever-changing financial needsWe are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit North East communities.As a Customer Adviser, youll be joining us in a really exciting time in our journey. As well as receiving a competitive annual salary our colleague benefits package also includes;

  • A minimum of 25 days holiday per annum which rises with length of service up to 30 days per annum + bank holidays
  • Corporate pension scheme
  • Life assurance
  • Corporate bonus scheme
  • Childcare vouchers
  • Free gym access
  • Buying holidays policy
  • Staff offers and access to staff association offering discounts for local trips, events & services
  • Employee Assistance Program
The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Uponstarting a new role with us, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.Our local communities have always been important to us and we support them in a variety of ways. As a member of the branch network you will have the opportunity get out into the Community, meeting local groups, charities and businesses. Youll also havethe chance to attend and support local events bringing these communities together, as well as spend time volunteering and making a huge difference to those around you.

Keyskills :
Customer ServiceSalesSavings AccountsCash Handling Experience

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