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Application Support Engineer

Job LocationMiddlesbrough
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The CompanyOur client is software development and IT business, with an international client baseTheystrive to help clients deliver their business and operational objectives. Theyre an established supplier to national and local authorities responsible for highways and transport.Based in Durham Tees Valley, theyre passionate about working in partnership with our customers to provide them with software solutions, service and support that solve problems and deliver value for their businesses.We look after both our customers and our own people, who are empowered to make their own decisions but are always supported.This is an exciting opportunity to join a leading firm, with a brilliant team and ambitious growth plans.The RoleAs a result of continued growth, we are looking for a full-time Application Support Engineer to work on one of several software projects for our international clients. Working as part of skilled, cross-disciplinary team, you will need to build a strong relationship with the customer and act as their trusted advisor.We are looking for an individual who has an innovative and self-motivated approach with excellent skills in communication and problem solving.You will need to be able to work alone and as part of a team. You will also need to be confident in speaking to external customers.Key Responsibilities

  • Provide support to clients and partners reporting technical issues via email, phone and web.
  • Accurately log tickets.
  • Perform initial debugging and testing of issues and resolving those that do not require escalation
The Requirements
  • Well organised.
  • Degree educated; Computer Science preferred
  • Working knowledge of SQL Databases & basic network configuration
  • Ability to learn and master employer-specific software
  • Commercial experience in a similar application support / technical support role
  • Good knowledge of Microsoft Office
  • Logical mindset with a love of problem solving
  • Ability to multi-task and prioritise tasks
  • Genuine enthusiasm for technology with a strong desire to learn and improve
  • Collaborative with strong communication skills
Desirable skills:
  • Familiarity with an issue tracking tool such as Microsoft Devops, JIRA, Bugzilla or Trac
The Benefits
  • Flexible working hours
  • Company profit share bonus
  • Opportunity to develop professional skills
  • Support to gain industry standard qualifications
  • Regular social activities for staff
  • Free parking

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