Appliance & Metering Lead - Hydrogen Village Trial

Job Description

Appliance & Metering Lead - Hydrogen Village TrialStarting Salary £51k per annumUp to 10% bonusCar AllowanceFixed Term Contract 12 monthsBased at RecarWhy Work at NGN At Northern Gas Networks, we are a community. We provide a supportive and fun working environment in our spacious offices with onsite parking provided. We embrace creativity and innovation as well as offering a range of learning and development opportunitiesto progress your career.Since we started operating in 2005, We have led the way as one of the most cost-efficient of the UKs eight gas distribution networks, reliably delivering gas to over 2.7 million homes and businesses.Our dream is to become the UKs most loved, admired and respected company, and we aim to do this through an empowered team that is mind-blowingly great!Equality, Diversity and Inclusion:We value equality, diversity and inclusion at NGN and this is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our mind-blowingly great team of people.We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our Opportunity Action Plan having signed theSocial Mobility Pledge campaign, whereby we will establish our business as a force for good in the communities that we serve.If you require adjustments to support in your application, we want to hear about how we can help. Any applicants that require reasonable adjustments throughout the selection process/ further flexibility are able contact us directly to inform us of any additionalsupport that is required.Role Purpose:As the Appliance and Metering Lead, you will be accountable for developing and agreeing the product vision and roadmap for NGNs Hydrogen Village proposition.You will need to be able to work strategically and be customer led whilst being tactical in your approach to make sure all the detail is well thought through of your proposition.Having strong consumer knowledge and experience within the home service/energy sector will be highly desired.Key Accountabilities and Responsibilities:

• Develop & Operationalise the Hydrogen Village proposition
• Define the product roadmap and shape how we will evolve the village consumer offer and work with engagement team to deploy this vision
• Ensure that the consumer offer deliver high customer satisfaction scores and drive a high conversion rate
• Commercial model & plan the makeup of the proposition
• Own the marketing, benefits and messaging of the proposition to make it desirable for customers
• Report on the success of the product and be able to work agile to change the offer where we need to and we learn
• Be led by customer insights and research as to what the offer needs to deliver and build this into your planned deliverables
• Managing and reporting accurate project costs with narrative to Head of Energy Futures to enable full audit trail and project financial reconciliation to the customer.
• Managing and leveraging relationships between stakeholder teams to ensure project objectives are delivered within agreed timelines
• Work closely with the finance team to track all Programme financials, forecasts and spend to ensure that the overall programme remains within budget and on track.
• Support the Head of Energy Futures in developing appropriate programme summaries, board documents and business cases.
• Co-ordinate and establish the programme document libraries, data sharing and archiving strategies, ensuring that summaries are up to date for communication. Ensure that completed projects are successfully archived and available for audit if needed.

Qualifications / Experience required:

• Chartered Engineer, or Incorporated Engineer with membership of IGEM orequivalent, working towards Chartered status within 24 months
• Knowledge of the energy sector and various net zero technologies
• Leader of proposition & product development
• Understanding of the commercial & operational requirements for field-based customer offers
• Ability to work under pressure and deliver high quality work in a timely manner
• Clear and confident communicator (verbal and written) with business acumen and ability to adapt communication style in given situationse.g., in dispute conflict situations be able to deflate situations / move things forward appropriately.
• Stakeholder and customer management, ability to confidently facilitate meetings and conduct presentations in an engaging and influential approach
• Developing home service/energy products
• Delivering new operating models and field team businesses
• Using customer research, tools and data to support decision making
• Working with complex engineering assets
• Strong monitoring and evaluation skills.
• Great communicator, influencer, and collaborator
• Ability to build relationships with internal and external stakeholders to enable sharing of best practice across all organisations.

What we Offer You:

• Starting from £51k per annum, plus up to 10% bonus
• Car Allowance
• Free onsite parking
• 40 hours per week
• 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
• SSP for first 7 calendar days then occupational sick pay
• A generous stakeholder 5/10 pension scheme
• Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and exclusive NGN discounts and much more!
• An array of fantastic family- friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more.

Our values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role.We areTrailblazingEmpoweredHappyHeartfeltCommunity Focused