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BI Analyst

Job LocationMerseyside
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We have a new position with an expanding business looking to recruit an experienced BI Analyst. The successful candidate will design, develop & improve operational performance to support robust performance & contact centre risk management and provide directional insight and recommendations in line with business requirements.This role will be working mostly remotely due to Covid until further notice. (6 months minimum).Supporting a 24/7 business there is an on-call rota.Responsibilities -

  • Create, maintain and evolve: - accurate, meaningful and credible top to bottom Operational MI to support departmental performance.
  • Work in collaboration with stakeholders across the Society to understand and build the requirements for Management Information and Business Intelligence from Operations
  • Work with the wider business to fully graspthe CCaaS/ STORM and company MI requirements for the Contact Centre.
  • Full autonomy of the STORM platform - delivering to cost.
  • Translate complex BI data and analysis into an easily understood MI format usable across diverse group
  • Working as part of a highly skilled team to, you will use raw data & data reports to provide Intelfor the wider business.
  • Experience
  • Advanced Excel, SQL, VBA & Microsoft Access.
  • Working knowledge - CCaaS/ Storm ACD and TeleOpt WFM (NOT ESSENTIAL)
  • Proficient in Microsoft Office packages.
  • Proficient in interpreting and manipulating large volumes of data and working in complex environments with multiple data sources
  • Experience preparing weekly, monthly, quarterly reporting
  • Please contact Matt Affron .

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